Cancellation Policy

The statutory right of withdrawal for consumers (see the Withdrawal Notice) remains unaffected by the following cancellation conditions and takes precedence over them.

The Hirer may cancel a confirmed reservation free of charge up to 24 hours before the agreed start of the hire period.

If a cancellation is made less than 24 hours before the agreed start of the hire period, or if the Hirer does not collect the item at the agreed time and does not cancel the reservation in good time, the Lessor is entitled to claim liquidated damages of 25 % of the agreed hire charge, up to a maximum of €30.00.

The Hirer is expressly permitted to prove that the Lessor suffered no loss or a substantially lower loss. The Lessor reserves the right to prove that a higher actual loss was incurred.

Relationship to the deposit

If a deposit under § 5 (Deposit security) has been paid or pre-authorised for the hired item, any liquidated damages owed under this provision are set off against the deposit first. The portion of the deposit not drawn upon is refunded or released without delay in accordance with § 5 (Deposit security). If the liquidated damages exceed the deposit paid, the Hirer remains liable for the excess amount. If no deposit was charged for the item, the liquidated damages are collected separately via the payment method held on file by the Lessor.

If the item can be hired out to another customer for the reserved period, the income generated and any expenses saved are taken into account when calculating the loss.

The above cancellation conditions do not apply where a consumer effectively withdraws from the contract under their statutory right of withdrawal.