Cancellation Policy

The statutory right of withdrawal for consumers (see the Withdrawal Notice) remains unaffected by the following cancellation conditions and takes precedence over them.

The Hirer may cancel a confirmed reservation free of charge up to 24 hours before the agreed start of the hire period.

If a cancellation is made less than 24 hours before the agreed start of the hire period, or if the Hirer does not collect the item at the agreed time and does not cancel the reservation in good time, the Lessor is entitled to claim liquidated damages of 30% of the booked rental price, capped at EUR 50.00.

The Hirer is expressly permitted to prove that the Lessor suffered no loss or a substantially lower loss. The Lessor reserves the right to prove that a higher actual loss was incurred.

Relationship to the deposit

If a deposit under § 4 (Deposit security) has been paid or pre-authorised for the hired item, any liquidated damages owed under this provision are set off against the deposit first. The portion of the deposit not drawn upon is refunded or released without delay in accordance with § 4 (Deposit security). If the liquidated damages exceed the deposit paid, the Hirer remains liable for the excess amount. If no rental security was taken for the rental item, the landlord may charge the flat-rate damages against the stored payment method in accordance with Section 3a.

If the item can be hired out to another customer for the reserved period, the income generated and any expenses saved are taken into account when calculating the loss.

Any statutory right of withdrawal remains unaffected. If the Hirer exercises that right, no cancellation fee applies.